Customer Care

Overview

The Difference is Service and Support

At LED Dental, our goal is to provide a level of service and support that you simply won't find anywhere else. As your dental technology solutions partner, our job is to help you expand the capabilities of your practice so you have all the tools, time, and energy you need to treat your patients most effectively. Essentially, we help manage your imaging technology needs so you don’t have to do it alone.

Our U.S.-based service support representatives are specialists who perform installations and service, in addition to training you in how to seamlessly use and integrate new equipment, including your VELscope Vx. Whether it's in person, over the phone, through e-mail, or via a live online chat, our service and support team is ready to deliver a fast, same-day response to your questions and needs.

From sales to service, everything we do at LED Dental is designed to help you be at your imaging best. That's what sets us apart. We invite you to see the difference for yourself.

Contact Support

Helping Your Practice Fulfill Its Potential

As your diagnostic imaging partner, LED Dental is dedicated to providing you with timely and professional service while resolving any issues as quickly as possible. Our expertly trained teams are readily available to take ownership of your diagnostic imaging needs, and in the process, preserve your ability to provide the highest standard of uninterrupted care to your patients.

Assistance with VELscope Systems

Our US-based service support representatives are available to deliver fast, same-day responses to your questions and requirements:

Toll-free 844.952.7327
Email
Available 8am through 8pm ET
Monday to Friday (excluding holidays)

After Hours

Planned after-hours and weekend support available for the following circumstances:

  • Technical services during non-business hours
  • Special projects
  • Critical support

Contact Apple Support

If you need assistance with an iPod touch device that is being used in conjunction with your VELscope Vx, please contact Apple, Inc support directly:

Toll-free 1-800-275-2273 (U.S.)
1-800-263-3394 (Canada)
Online www.support.apple.com
Links to Answers for Common Issues iPod touch freezes and/or will not respond
General set-up of iCloud account on iPod touch